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Do your patients know w...

One thing health care professionals need to understand: Patients don’t expect to become patients. They did not study for the role. And we, who work in health care, know the system well. We are so immersed, that we forget to others it is a foreign land and culture. So we complain...

“Diabetes has rui...

“Diabetes has ruined my life,” said the patient. Wow. I felt sad for him. It’s a chronic illness. His life is ruined. Yet he was sitting there, robust and articulate. Why was he feeling so helpless and hopeless? The best way to respond to a statement like this...

Before you teach patien...

A colleague asked, “Anyone have or can point me to a curriculum outline or manual for teaching patient ed skills to nurses or APCs?” It may sound self-serving, but you might want to use my book No Time to Teach: The Essence of Patient and Family Education for Health Care...

Don’t confuse the...

I just read an article on what patient education can and cannot do, which baffled me until I realized the premise was the problem. The author assumed teaching tools were patient education. Apparently, not everyone knows that paper doesn’t teach, people do. In summary, the...