Recent Comments
  • NoTime_author: Thanks, Sandy and Mary Jean. I really appreciate the feedba...
  • Sandy Cornett: Excellent!! Love the analogy to the restaurant. Sandy...
  • Mary Jean Jergenson: Thought-provoking and well-stated. As always. Thank you, F...
  • NoTime_author: Kim, I consider myself to be a super user rather than a tech...
  • Kim Hume: Fran, If you as techno expert didn't know this...there wa...

The words are familiar,...

The instructions for the email submission read: “No native files will be accepted.” Suddenly, I felt like I had a functional literacy problem. I understood the word “native.” I understood the word “files.” But I had no idea what a “native...

Health care communicati...

The Partnership for Clear Health Communication is encouraging patients to ask their doctors, nurses, and pharmacists these three questions: What is my main problem? What do I need to do? Why is it important to do this? You can read details of the Ask Me 3 program at http://www.npsf.org/askme3/for_patients.php They...

Has YouTube helped to c...

We used to think patients and families were spoiled by the quality of television and movies, and would not be interested in patient teaching videos made in-house. We thought they’d be so distracted by the poor camera work and lighting, they wouldn’t pay attention to the...

Using Pictographs and P...

Recently Joint Commission released Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals (2010). This monograph offers recommendations to help hospitals address unique patient needs, meet the new patient-centered communication...