Another response to tho...
If you want to initiate an altercation with me, just use the term, “dumbing down” in reference to patient and family teaching materials. Here’s one of the responses I might offer: Imagine you have been given some written material from a professional in a field you...Our most important serv...
You’ve heard me say it before. After saving lives, the most important service of health care providers is patient and family education. Patient and family education has two levels: (1) providing information in ways it can be understood and applied and, (2) helping the learner...Albert Einstein’s...
I believe Albert Einstein was talking about patient education when he said: “If you can’t explain it to a six year old, you don’t understand it yourself.” and “Everything should be made as simple as possible, but not one bit simpler.” It’s all about...A fun way to teach folk...
Do you want to teach health care professionals how and why to use teach back in patient education? Put the link to this funny 32-second video on your computer, phone, or iPad. Then, when you want to start a conversation on teach back, show it. Here are a few points to consider: •...You can observe a lot b...
My apologies to Yogi Berra, but he was absolutely right. Observe, and you can learn how to teach better. I was recently in Hawaii, and, among other things, took a week-long course in hula. After the second class I passed a classmate in the hotel hallway. She stopped me and started...Are we measuring the ri...
The Child Health Corporation of America (CHCA), the National Association of Children’s Hospitals and Related Institutions (NACHRI), and Medical Management Planning Incorporated developed the Children’s Asthma Care (CAC) measure set. This set of process measures evaluate...Patient engagement and ...
Ah, yes, the Top 12 Healthcare Buzzwords for 2012 has come out, and once again patient education fits right in. #10 on the list is Engagement. “For patients, being engaged means that providers have tried to cultivate their trust, making sure on repeated occasions that they...How do I improve patien...
It’s a new year, and you’re ready for a change. Perhaps you think now is the time take steps to improve patient and family education in your organization. Why? Your patient population is low on resources, or lacks health literacy skills, or don’t speak English, and you want...Use those appointment c...
You probably remind your patients of their upcoming appointments. Maybe your calls are automated, or maybe they’re made my someone in your office. Or perhaps you just send a postcard. So why not use that contact as an opportunity to encourage your patients to come in with...Health Coaching: A tre...
In a survey of 1,015 consumers, (Televox, 2011) 83% said they did not follow treatment plans exactly as prescribed, but said they’d do a better job following doctors’ orders if doctors checked up on them between visits. Forty-two percent said they would follow the treatment plan...
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